Initial Disclosure Document
Important Information
About our Consumer Credit Service
1. The Financial Conduct Authority
The FCA is the independent regulator of financial services. This document is given to customers considering buying certain financial products. You need to read this important document as it explains the service we offer.
2. Who We Are?
VAVOOM VEHICLE MANAGEMENT LIMITED (we) are a dealership that acts as a credit broker in arranging finance for vehicle transactions. We are authorised and regulated by the Financial Conduct Authority, FRN: 946537. You can check this on the Financial Services Register by visiting the FCA’s website at register.fca.org.uk.
Finance is subject to status and affordability checks. Terms and conditions will apply. Applicants must be 18 years or over.
We act as a credit broker and not a lender. VAVOOM VEHICLE MANAGEMENT LIMITED is registered in England and Wales under company number 13180616 and is also registered with the Information Commissioner’s Office under registration number ZB036929
3. What products do we offer, and from whom?
We are not an independent broker and only introduce customers to a limited number of lenders and brokers.
4. Which services will we provide you with?
You will not receive any advice or recommendations from us in relation to finance. We may ask you certain questions to assist us in narrowing down the selection of products that we will provide your details on. We may use this information to conduct a soft credit search to assess your eligibility for credit products. You will then need to make your own choice about how to proceed. Once we submit your application to a third-party credit provider, they may conduct a hard credit search which can which may affect your credit profile. We will always provide you with both the advantages and disadvantages of the product types that are available to you.
5. Can we give independent financial advice?
We do not provide financial advice or recommendations. We act as a credit broker, not a lender.
6. What will you have to pay us for our services?
Processing Fee: We charge a processing fee of £198 inc. VAT for our services. The processing fee is the broker fee charged by Vavoom Vehicle Management for our service and represents the costs incurred for arranging the sale, ordering the vehicle, arranging the finance and organising delivery of the vehicle. This processing fee is payable by debit or credit card or by BACS payment and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf.
Transaction Fee: For certain agreements, we may also charge a transaction fee for our service. The transaction fee represents the fee taken by Vavoom Vehicle Management for the arrangement of the agreement. The transaction fee is payable by debit or credit card or by BACS payment and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf.
Contract Extension: At the end of your contract agreement and subject to approval by the finance lender, you may be able to extend your contract. Vavoom Vehicle Management will charge a contract extension arrangement fee of £80 plus VAT for this service. The contract extension fee is payable by debit or credit card or by BACS payment and will be taken on receipt of your signed finance documentation detailing the amendment. Please note, this option is not available with all lenders. Please speak to your sales consultant for further information or e-mail extensions@vavoomleasing.com
Contract Mileage Amendments: Subject to approval by the finance lender, contract mileage amendments for both reductions and extensions, will be charged a fee of £80 plus VAT. The contract mileage amendments fee is payable by debit or credit card or by BACS payment and will be taken on receipt of your signed finance documentation detailing the amendment. Please note, these options are not available with all lenders.
7. Commission
We have commercial relationships with lenders and brokers and therefore do not provide impartial recommendations. However, any introductions we make will be based on your individual circumstances and requirements.
The commission value may be unknown until the application has been agreed in principle but will be disclosed to you prior to you entering into a finance agreement.
We receive commission from lenders or brokers for introducing customers to them. The commission received may vary depending on the lender, product, or amount financed. Different lenders may pay different commission amounts. The amount of commission we receive is included within the calculation of your monthly rental and will therefore directly impact the amount you pay.
You are entitled to request information regarding the commission we will receive and how it is calculated at any time before entering into the agreement.
By signing this document, you confirm that you have read and understood the information provided regarding our services and commission arrangements.
8. What to do if you have a complaint
Delivering excellent service to our customers is our number one priority at VAVOOM VEHICLE MANAGEMENT LIMITED. However, we do recognise that things may occasionally go wrong, and you may feel you have cause to complain.
Receiving your feedback is important to us as it enables us to learn from any mistakes and, where possible, to improve our service. You can raise a complaint with us by email, phone or letter using the following contact information
In writing: Oakwater House, Cheadle Royal Business Park Cheadle Royal Business Park, 4 Oakwater Ave Cheadle SK8 3SR
- By email: complaints@vavoomvehiclemanagement.com
- By phone: 0344 264 4177
How we will handle your complaint
We Will:
- Endeavour to resolve your complaint as quickly as possible.
- Acknowledge your complaint promptly and in writing (usually by email but we are happy to adapt to your communication requirements).
- Provide you with a final response to your complaint within 8 weeks of receipt.
If we cannot reach a resolution
If you are dissatisfied with our response, you can refer your complaint to the Financial Ombudsman Service (FOS). You must do so within 6 months of our final response. The Financial Ombudsman Service is free and impartial, and you are entitled to contact them at any stage of your complaint. More information can be found www.financial-ombudsman.org.uk
If you have a complaint about your lender
You can also raise a complaint directly with your lender. The complaints process for your lender will be set out within the agreement you have with them. If you have any questions or require any assistance with this, please let us know.
BVRLA conciliation service
The BVRLA (British Vehicle Rental and Leasing Association) will aim to resolve the matter using the information presented by both parties to the dispute. Customers should send any evidence they wish to be considered with their complaint form, as the Conciliation Serviced is an evidence based service. Any information requested from the member should be sent to the BVRLA within five working days. Based on the information available, the BVRLA will provide both parties with its findings and recommendations. The BVRLA aims to resolve complaints through the Conciliation Service within 30 days
Contact:
Address: BVRLA, River Lodge, Badminton Court, Amersham, HP7 0DD. Phone: 01494 434 747. Email: complaint@bvrla.co.uk. Website: www.bvrla.co.uk/advice/guidance/using-bvrlas-conciliation-service
9. Products On Offer
For regulated products
We are only able to offer finance products from our affiliated providers. Credit agreements offered to private individuals or natural consumers are protected under the Consumer Credit Act 1974. If you have a complaint relating to a regulated finance agreement, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS), which provides a free and impartial service.
For unregulated products
Unregulated products such as finance with limited companies, or non-insurance warranties, are not regulated by the Financial Conduct Authority (FCA) and therefore are not under the remit of consideration from the Financial Ombudsman Service (FOS).
10. Additional Assistance
If you have any communication requirements or additional needs that we need to be made aware of, to ensure your journey with us is as smooth as possible, please get in touch using the details below or speak to your account manager. All information shared will be held confidentially and in line with our privacy policy.
In writing: Oakwater House, Cheadle Royal Business Park Cheadle Royal Business Park, 4 Oakwater Ave Cheadle SK8 3SR
By email: info@vavoomvehiclemanagement.com
By phone: 0344 264 4177
